Tuesday, January 19, 2010

Fault Light on Neural Loudness Control

We have a Neural loudness control + Multimerge (does a great job BTW.) that occasionally gets a fault light that lights up.  It is still working fine and we can find no evidence of a malfunction. Just the fault light.  The issue is how do you reset the fault light?

Go to the home screen by pressing back until you get to a screen that says "Menu" and "About".  Then go to About.  Look for Reset fault light and there you go.  Why is it in the About section?

New Printer Woes

So we got a new copier/pinter/scanner/fax machine.  I have not had to do much printer replacement and this was a real eye opener.  First off I had the printer installed using the same name and IP as the old copier.  Because this went to all of the staff I was getting reports of problems printing all over the building.  ENPS had problems opening ENPS.  It was failing to open at the point of loading the printers.

Hindsight being 20/20, I should have installed the printer to another IP address and called it another name.  I could have then changed the logon script to reflect the changes.

But how I resolved it, I looked up the print driver and found it in: "C:\WINDOWS\system32\spool\drivers\w32x86\3".  This was a Kyocera Mita copier and all of the drivers started with KM... and it is the only printer of this brand.  So all other printers did not have this prefix on the drivers.

I then rebooted into safe mode and deleted the files.  Then on the next logon the printer got remapped and started working.

Wednesday, January 13, 2010

VCI ReportMaker Export issue

So we were setting up a new Sales Assistant and the VCI Orion ReportMaker export to Efficio was failing.  It was coming up as an export to .htm and we need a .xls file.  Changing the file extension in the drop down did not fix the problem.  But after adding .xls to the end of the exported file name, it did successfully export and now the exports are coming up as defaulting to the correct file extension.

More AJA DA issues

The AJA DA had an issue with another WSI product.  This time the TruView output was black.  Unplug the video output that is not working and plug it back in and all is fixed.

Thursday, January 7, 2010

Weather Alert Doesn't Key

The WSI Weather Alert would not key this morning on the Utah Scientific HD Switcher. Key and Fill were coming out of the WSI box. And they were coming out of the AJA HD DA. Switching the output on the DA to another port resolved the issue. Strangely the AJA DA is now putting video out on the original port that it did not put out before. I don't know, but it worked.

IVDR won't load clip

So yesterday the News Q Pro had a clip that would load up and and immediately unload. The problem turned out to be that someone in news had started changing the settings in the edit bays. The video settings for the NewsEdits are supposed to be DV25 and it was changed to mpeg2. Which the IVDR's are not set up to play.

Changing the settings back and resending the video resolved the issue.